Welcome to the Prime Team
Here are the key points you need to know when working with Prime
Prime Office
Our office is open from Monday to Friday (9am-5pm).
When the office is closed you can always contact us 24/7 by text message, email or calling and use the voicemail to leave us your message. We will reply back to you as soon as possible.
Your rota/working days
If you have a long-term position with us, please ensure you are always aware of your rota, starting times and break times. Always check with your supervisor at your workplace for any changes.
If you are working with us on short-term positions, just let us know when you are free.
Always let us know which days you are free as far in advance as possible.
Attendance
If for any reason you are unable to go to work, it is very important that you contact your workplace or our office as soon as possible - at least 2 hours before you are due to start please.
When the office is closed, send a text, email or call us and leave a voice mail message - always speak clearly, leaving your full name and telephone number. Let us know as soon as possible when you will be returning to work.
Running late
If you are running late you must contact your workplace or our office as soon as possible.
Appointments
If you have an appointment, please inform your workplace or our office as soon as possible. If possible, try to book appointments outside of your working hours or on days off.
Holiday Requests
If you wish to book any holidays it is very important to request it as soon as possible. We require at least 21 days' notice for any requests and it must be approved by Prime and your workplace.
Pay/Salary & Payslips
Your salary payment is made every week on Friday directly to your bank account. All hours you have worked from Monday to Sunday, are paid the following Friday.
Payslips are issued via our online system and you will receive log in details when you start working with us.
